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A free, no-obligation 45-minute call with Gianluca Catinella, director of Ad Restore Ltd. You leave knowing what caused the suspension, whether it can be won and what it would cost.
Your answers carry straight into the booking calendar, so you don’t type them twice.
Małgorzata Górska
a year ago
This guy is the real deal. Google bots suspended my ads account with no warning through some silly automated system. All my company advertising was on stopped and I panicked. After 3 days of freaking out and many unsuccessful appeals with Google, I contacted Ad Restore and they managed to sort it in only 3 days. The communication was very professional. All above board. We had an initial videocall. I could see that Gianluca was a real person and based in the UK. He is an industry expert in exactly what his company promises. The price for getting this fixed so quickly was worth it to my business. Nothing good or useful is cheap. You get what you pay for, and he delivered admirably. Off the back of this relationship I will be using them for other advertising based services.
Bethany Byrne
a year ago
After almost 2 years of going back and forth with Google trying everything I could to get my Ads account reinstated—with no success—I finally decided to seek professional help. I came across Ad Restore, and taking that leap of faith turned out to be the best decision I’ve made for my business in a while. From the very beginning Gianluca, was incredibly friendly, helpful, and quick to respond. I’ll be honest, giving someone access to your Google account is nerve-racking, but Gianluca's professionalism and transparency immediately put my mind at ease. He had my account back up and running in under 2 weeks, which was nothing short of amazing considering how long I’d been stuck. His service didn’t just stop at fixing the issue either—he’s continued to provide support and guidance making sure my first ad/campaign post recovery had no issues, and just generally going above and beyond. And all of this at a very reasonable price. I honestly can’t thank or recommend Gianluca and Ad Restore enough. If you're struggling with your Google Ads account, don’t waste another minute—Gianluca is your guy.
Aline Galvão
a year ago
I had tried many alternatives before I did the consultancy with this company and Gianluca has given me and advise that was never given before! He was so polite, knowledgeable and fair! Totally recommend this company!
Yes, on conditions we set out before you pay. If we review your case and can’t take it on, you get a full refund. If your account isn’t reinstated after up to 3 appeals, you get a 50% refund. For the verification services the 50% refund applies if you aren’t verified after up to 2 submissions (Google limits failed verification attempts), and for Merchant Center after up to 2 review requests.
Some things cancel the refund, for example creating new accounts or submitting your own appeals during the case, or holding back information we asked for. Reinstatement is Google’s decision and nobody can promise it, which is why the refund exists. Ad Restore Ltd is independent of Google and not affiliated with or endorsed by it.
No. We never hold your sign-in details. The only account identifier we need is your Google Ads customer ID, which we use to send a manager account link request from our own manager account.
Google then contacts you directly to confirm the request, and the link exists only once you accept it. You keep ownership throughout and can unlink at any time. Google’s own security guidance for advertisers says not to share logins.
Yes. That’s why every service includes 14 days of post-reinstatement support. After reinstatement we stay linked for 14 days and deal with any new disapprovals or policy flags straight away. The 14 days start the day Google’s reinstatement email arrives, and Google’s notices come to us through the manager account link.
Day 1 you get stability guidance. Day 3 we audit for disapproved ads and flagged keywords. Day 7 we watch for new policy flags and limited serving. Day 14 the window closes. It’s included in the price, with nothing extra to pay.
Most rejected appeals were filled in rather than built: a short assertion of innocence, no changes to the account, and no engagement with the specific policy at issue. An appeal saying you have done nothing wrong gives a reviewer no fact to check.
The rejection names the policy but not the section of it, so most people appeal against the wrong thing. Repeat submissions risk automated rejection, and for a disapproved ad Google limits each ad to three appeals.
Narrower than most people expect: proof of who you are, proof that the business exists, and proof that you control what you advertise.
In practice that means government-issued photo identification for an authorised representative, business registration records, evidence tying the company to its trading address, and domain ownership. Every detail must match the account, and Google rules out screenshots and photocopies.
Yes. A small number genuinely cannot be fixed, and you deserve to hear which before you pay anyone anything. A suspension is effectively unrecoverable when the facts of the account cannot be made to correlate.
That includes no longer controlling a domain still sitting in the account, advertising another company’s products with no contractual agreement, or documentation that cannot come from the person who owns the account. We do not work in gambling, or in pornography and sexual content. If your case carries a fatal flaw, we name it at the free consultation rather than bill you to discover it.
Ad Restore Ltd, trading as AdRestore, is registered in Scotland (company no. SC825525).
Registered Office:
18 Bellevue Street, Dumfries
DG1 3EJ
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