Terms of Service

Introduction

Welcome to Ad Restore Ltd, trading as AdRestore. By using our services, you agree to the following terms and conditions. These terms apply to all visitors, users, and others who access or use our services.

1. Services Provided

AdRestore offers services related to Google Ads suspension appeals and PPC management. By engaging our services, you agree to pay for any services provided according to the terms in your contract or agreement.

2. Client Obligations

You are responsible for providing accurate, complete, and updated information regarding your business, Google Ads account, and any other materials required to fulfill the service. Failure to provide this may affect the outcome of the service.

3. Payment Terms

Our Google Ads and Merchant Center services are sold at fixed prices, paid up front. You pay by card at checkout, or by a secure payment link after your free consultation. Prices are in pounds sterling (GBP). Ad Restore Ltd is not VAT registered, so no VAT is added.

The services and their prices are:

• Suspicious Payment Activity (£300): includes up to 3 appeals. If your account isn’t reinstated after up to 3 appeals, you get a 50% refund.
• Advertiser Verification (£300): includes up to 2 submissions, because Google limits failed verification attempts. If your account isn’t verified after up to 2 submissions, you get a 50% refund.
• Business Operations Verification (£400): includes up to 2 submissions, because Google limits failed verification attempts. If your account isn’t verified after up to 2 submissions, you get a 50% refund.
• Circumventing Systems (£450): includes up to 3 appeals. If your account isn’t reinstated after up to 3 appeals, you get a 50% refund.
• Unacceptable Business Practices (£500): includes up to 3 appeals. If your account isn’t reinstated after up to 3 appeals, you get a 50% refund.
• Merchant Center Misrepresentation (£800): includes up to 2 review requests, because Google can apply a cool-down after the second. If your account isn’t reinstated after up to 2 review requests, you get a 50% refund.

Every service includes 14 days of post-reinstatement support in its price.

Optional add-ons, sold alongside a Google Ads suspension service:

• Verification help (£149): Advertiser or business operations verification help, when Google asks for it alongside your appeal.
• Extra appeal (£149): One more appeal, only when we advise in writing that it has a realistic chance.

Checking your case. We check every case within 1 working day before work starts. If you bought without a consultation, that includes a Companies House check that you are an owner or director of the business. If you are not, a director must authorise the work before we start. If we review your case and can’t take it on, you get a full refund. Any add-ons bought with a declined case are refunded in full too.

What “not reinstated” and “not verified” mean. Google rejects the last appeal, submission or review request included in your service, or we tell you in writing that another has no realistic chance.

When there is no refund. The refund for an account that is not reinstated or verified does not apply if you hold back information we asked for, make account or website changes against our advice, create new Google Ads or Merchant Center accounts during the case, submit your own appeals, verification attempts or review requests during the case, if the facts turn out to be materially different from what you told us (for example undisclosed related accounts, trading names or regulator rulings), or if you told us you were an owner or director, or that a director had authorised the work, and that was not true.

How and when refunds are paid, and how add-ons are treated, is set out in our refund policy, which forms part of these terms.

Work agreed in writing before 17 September 2026 continues on the terms agreed at the time.

Google Ads management and any other services are charged at the rates and on the schedule agreed in writing before work begins, and fees for management already delivered are non-refundable unless agreed otherwise in writing. Any work requested outside the original agreement will be quoted and agreed with you before it starts, unless we agree a different arrangement in writing.

Only Google decides whether an account is reinstated or verified. Ad Restore Ltd is independent of Google and not affiliated with or endorsed by it.

4. Limitation of Liability

AdRestore is not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, resulting from the suspension of your Google Ads account or the performance of PPC campaigns.

5. Termination

We reserve the right to terminate or suspend access to our services at any time for any reason, including breach of these terms. If terminated, you remain responsible for any fees due.

6. Intellectual Property

All content provided on our website, including text, images, and other media, is the property of AdRestore and cannot be used without permission.

7. Governing Law

These terms are governed by the laws of the United Kingdom, and any disputes will be resolved in accordance with UK law.

If you have any questions about these terms, contact us at support@adrestore.uk.